Carpet Cleaning London Privacy Policy
This Privacy Policy explains how Carpet Cleaning London collects, uses, stores, and protects personal data relating to customers and prospective customers in our service area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018, and it applies to all Carpet Cleaning London customers and website visitors who engage our carpet cleaning services in the area we serve.
By using our services, contacting us, or providing your personal data, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Carpet Cleaning London is a cleaning service provider offering carpet and related cleaning services to residential and commercial customers. For the purposes of data protection laws, Carpet Cleaning London is the data controller in relation to the personal data described in this Privacy Policy. This means we determine how and why your personal data is processed.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us. The main types of personal data we may collect are:
Contact and identification data: name, title, address, postcode, and general location details to enable us to provide services at your premises.
Communication data: information you provide when you contact us by phone, through online forms, or by other means, including inquiries, feedback, and service requests.
Booking and service data: details of the services you have requested or received, dates and times of appointments, details about the property areas to be cleaned, and any special instructions.
Billing and payment data: information necessary to process payments for services, such as partial payment details passed to us by payment processors or banks. We do not store full card details when payments are processed through third party providers.
Technical and usage data: when you visit our website, we may collect technical data such as your browser type, device type, and information on how you interact with the site. This may involve the use of cookies or similar technologies where permitted by law and your browser settings.
Marketing preferences: your choices about receiving marketing communications from us and your communication preferences.
How We Collect Personal Data
We collect personal data in the following ways:
Directly from you when you request a quote, make a booking, contact us, or provide information during or after a service visit.
Automatically when you use our website, subject to your browser and device settings, which may capture technical and usage data.
From third parties where permitted by law, such as payment providers, analytics providers, or advertising partners who help us understand and improve our services.
Purposes and Lawful Bases for Processing
We process your personal data only where we have a lawful basis to do so under data protection laws. The main lawful bases we rely on are:
Contract: We process personal data to enter into and perform a contract with you, such as arranging and providing carpet cleaning services, managing bookings, issuing invoices, and handling customer service queries.
Legal obligation: We may process personal data to comply with legal and regulatory obligations, such as accounting, taxation, and record keeping requirements.
Legitimate interests: We may process personal data where it is necessary for our legitimate interests, provided that these are not overridden by your rights and interests. This may include improving our services, managing our business operations, preventing fraud, and ensuring network and information security.
Consent: In some cases, we will rely on your consent to process personal data. This may include sending you marketing communications by electronic means or using certain cookies where consent is required. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage our carpet cleaning services, including processing bookings, confirming appointments, and delivering services at your property.
To respond to your questions, requests, and complaints, and to provide customer support.
To manage billing, process payments, and maintain financial records.
To improve our services, website, and customer experience by analysing aggregated and anonymised usage data where possible.
To send you service-related communications, such as booking confirmations, appointment reminders, and important updates about our services.
To send you marketing messages about our services where you have consented to this or where we are otherwise permitted by law, and to manage your marketing preferences.
To protect our business, our customers, and our systems, including fraud prevention, security monitoring, and enforcing our terms and conditions.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are engaged under written contracts and can only process your data according to our instructions and in compliance with data protection laws.
Categories of recipients and processors may include:
IT and hosting service providers who host our systems, website, and data.
Payment processors and financial institutions who facilitate payment transactions and help prevent fraud.
Customer relationship management and booking system providers used to manage customer records and appointments.
Professional advisers such as accountants or legal advisers where necessary for our business operations and compliance.
We may also share personal data where required to do so by law, regulation, or a competent authority, or in connection with legal proceedings or potential legal proceedings.
International Transfers
Some of our service providers may be located outside the United Kingdom or the European Economic Area. Where personal data is transferred internationally, we take steps to ensure that it is protected with an equivalent level of protection to that required under UK data protection law. This may include using standard contractual clauses or ensuring that the destination country has an adequacy decision in place.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to meet any legal, accounting, or reporting requirements.
In general, we keep customer and booking records for as long as you remain an active customer and for a reasonable period afterwards, typically up to six years, to comply with legal obligations and to be able to respond to queries related to past services. Technical and usage data are retained for shorter periods, usually only as long as needed for analytics and performance purposes.
When personal data is no longer required, we will securely delete, anonymise, or destroy it in accordance with our data retention procedures.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data. These rights apply subject to certain conditions and exemptions and may not be absolute in every case. Your rights include:
Right of access: You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction: You may have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of data or consider an objection.
Right to data portability: In some cases, you may have the right to receive the personal data you provided to us in a structured, commonly used, machine readable format and to transmit that data to another controller.
Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests. You also have an absolute right to object to processing for direct marketing purposes.
Rights related to consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
How To Exercise Your Rights
If you wish to exercise any of your data protection rights, please contact us using the contact methods made available on our website or through our usual customer service channels. To protect your privacy and security, we may need to verify your identity before acting on your request. We aim to respond to all valid requests within one month, or within any extended period permitted by law where the request is complex.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, and internal policies and training to ensure that personal data is handled responsibly and only by authorised personnel.
Privacy Policy Scope and Updates
This Privacy Policy applies to all Carpet Cleaning London customers and prospective customers within our service area, as well as visitors to our website and individuals who contact us about our services.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will take effect when the updated policy is posted. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.